Privacy Policy

Last Updated: January 4, 2026

Welcome to https://qzia.in (the “Site”). This Privacy Policy explains how QZIA, doing business as “QZIA” (“we”, “our”, “us”), collects, uses, discloses, and protects your personal data when you visit or make a purchase from our Site.

QZIA operates an e-commerce store built on WooCommerce (WordPress) and primarily sells clothing products.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner.

1. Definitions

Personal Data / Personally Identifiable Information (PII) means any information that identifies or can reasonably be linked to an identifiable individual. This includes, but is not limited to, name, phone number, email address, billing and shipping address, IP address, and order details.

Personal Data does not include anonymized or aggregated data that cannot be used to identify an individual.

2. Information We Collect

a. Information You Provide

When you visit or use our Site, we may collect the following information:

Name
Email address
Phone number
Billing address
Shipping address
Account login credentials (if you create an account)
Order and purchase history
Customer support communications

b. Automatically Collected Information

When you browse the Site, we automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent
Date and time of access

3. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

Performance of a contract: to process orders, deliver products, and provide customer support
Legal obligation: to comply with tax, accounting, and regulatory requirements
Consent: for marketing communications and non-essential cookies
Legitimate business interests: to improve our services, prevent fraud, and secure our Site

4. How We Use Your Information

We use your personal data to:

Process and fulfill orders
Arrange shipping and delivery
Communicate order updates and service-related messages
Provide customer support
Improve our website, products, and user experience
Send promotional or marketing communications (only where consent is provided)
Detect and prevent fraud or misuse of the Site

5. Payment Information

All payments made on the Site are processed through secure third-party payment gateways. QZIA does not store or process your credit/debit card details.

Payment service providers handle your payment information in accordance with their own privacy policies and applicable security standards.

6. Sharing of Personal Data

We may share your personal data only as necessary with:

Payment gateway providers for processing transactions
Shipping and logistics partners for order delivery
IT and hosting service providers supporting website operations
Analytics and marketing tools (only where applicable and permitted)
Government or legal authorities when required by law

We do not sell or rent your personal data to third parties.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Cookies may include:

Strictly necessary cookies required for site functionality
Analytics cookies to understand website usage and performance
Marketing cookies (if applicable) for promotional purposes

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

Account and order data: retained as long as required for business and legal purposes
Transaction and invoice data: retained as required under applicable tax and accounting laws
Marketing data: retained until consent is withdrawn

9. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, or misuse.

Access to personal data is limited to authorized personnel on a role-based basis. While we take strong precautions, no method of transmission over the internet is completely secure.

10. Your Rights

Subject to applicable law, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to certain processing activities
Withdraw consent at any time
Request data portability
Lodge a complaint with a supervisory authority

Requests may be made by contacting us at info@qzia.in.

11. Deletion and Account Deactivation

You may request deletion or deactivation of your personal data by contacting us. Certain information may be retained where required for legal, accounting, or compliance purposes.

12. Children’s Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.

13. Compliance With Indian Law

We comply with the Digital Personal Data Protection Act, 2023 (India) and other applicable Indian laws relating to personal data protection.

14. Grievance Redressal

If you have any concerns or complaints regarding the processing of your personal data, you may contact our Grievance Officer:

Grievance Officer
Email: info@qzia.in
Response Time: Within 15 business days

15. Disclosure for Legal Purposes

We may disclose personal data where required to comply with legal obligations, court orders, or lawful requests from government authorities, or to protect the rights and safety of our users and business.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site after changes indicates acceptance of the revised policy.

17. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

18. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@qzia.in