Shipping & Delivery Policy

Last Updated: January 4, 2026

This Shipping & Delivery Policy applies to all orders placed on https://qzia.in, operated by QZIA, doing business as “QZIA”. By placing an order on our Site, you agree to the terms outlined below.

1. Shipping Coverage

We offer shipping for both domestic and international orders:

  • Domestic Orders (India): Shipped through registered domestic courier partners and/or India Post.
  • International Orders: Shipped through registered international courier companies and/or International Speed Post.

Shipping partners are selected based on serviceability, reliability, and destination.

2. Order Processing Time

  • Orders are typically processed and handed over to the shipping partner within 8–14 business days from the date of successful payment, unless a different timeline is communicated at the time of order confirmation.
  • Processing time may vary due to high order volume, product availability, customization (if any), or operational constraints.

3. Delivery Timelines

  • Delivery timelines provided at checkout or via confirmation email are estimated timelines, not guaranteed dates.
  • Actual delivery time depends on factors beyond our control, including courier operations, location, customs clearance (for international orders), weather conditions, strikes, or other force majeure events.

QZIA’s responsibility is limited to handing over the shipment to the courier or postal authorities within the stated processing timeframe.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before payment is completed.
  • Any additional charges such as customs duties, import taxes, or local levies for international shipments are the responsibility of the customer, unless stated otherwise.

5. Delivery Address

  • Orders will be delivered to the address provided by the customer at the time of checkout.
  • Customers are responsible for ensuring that the delivery address and contact details are accurate and complete.
  • QZIA shall not be responsible for delivery issues arising from incorrect or incomplete address details.

6. Delivery Confirmation

  • Order dispatch and delivery updates will be communicated via email or other contact details provided at the time of order placement.
  • Delivery of services and products is deemed complete once the shipment is marked as delivered by the courier partner.

7. Delays and Non-Delivery

  • QZIA is not liable for delays caused by courier companies, postal authorities, customs clearance, or other circumstances beyond our control.
  • In the event of significant delays or non-delivery, we will assist customers in coordinating with the shipping partner to resolve the issue.

8. Damaged or Lost Shipments

If a shipment is received in damaged condition or appears tampered with, customers are advised to notify us within a reasonable time so that we can initiate a review with the courier partner.

9. Contact Information

For any questions or issues related to shipping and delivery, you may contact us at:

Email: info@qzia.in
Phone: 6238441293

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