Refund and Returns Policy

Last Updated: January 4, 2026

This Refunds & Returns Policy applies to purchases made on https://qzia.in, operated by QZIA, doing business as “QZIA”. This policy should be read together with our Terms & Conditions and Shipping & Delivery Policy.

1. Return Eligibility

  • Customers may request a return within 14 days from the date of delivery.
  • To be eligible for a return, the product must be:
    • Unused and unworn
    • In the same condition as received
    • In original packaging with tags intact

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Items marked as final sale or discounted sale items
  • Gift cards or vouchers
  • Products damaged due to misuse, wear and tear, or improper handling by the customer

3. Return Request Process

To initiate a return, please contact us within the return window with the following details:

  • Order number
  • Reason for return
  • Supporting images (if applicable)

Return requests can be made via:

Once your return request is reviewed and approved, return instructions will be shared.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product supplied by us.
  • We recommend using a trackable shipping service. QZIA is not responsible for items lost during return transit.

5. Refund Processing

  • Returned items are subject to inspection upon receipt.
  • If the return is approved, the refund will be processed within 7 business days from the date of inspection approval.
  • Refunds will be issued to the original payment method used at checkout.
  • Original shipping charges are non-refundable, except where the return is due to our error.

Actual credit timelines may vary depending on your bank or payment provider.

6. Exchanges

We do not offer direct product exchanges. If you wish to exchange an item, please:

  1. Initiate a return as per this policy
  2. Place a new order for the desired product

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

  • Notify us within a reasonable time after delivery
  • Provide clear photographic evidence of the issue

Based on verification and stock availability, we will offer a replacement or refund.

8. Cancellation Policy

Order cancellations may be accepted only if the request is made before the order has been shipped. Once shipped, cancellations are not permitted and the return process must be followed.

9. Contact Information

For questions or assistance regarding refunds and returns, please contact:

Email: info@qzia.in
Phone: 6238441293

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